Tech Support & Trainer Resource Links

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The left column below has information taking one from the initial downloading and setup process through the Whole-Brain Training Plan and information on feedback for training.
The right column has information on specific software and hardware, from installation to troubleshooting.



Answers– Neurofeedback discussion archives
System Specifications for Training Software
Updates – Where to download products/updates
Update Information: Brain-Trainer for BioEra
Update information: Designs

Update information: LIFE Game
Update information: TQ7 Trainer’s Q
Z-scores Vs. Trainer’s Q


Download Product Files
Brain-Trainer System – TQ7/Whole-Brain Training (285 KB)
Brodmann areas and functions
Conversion Table BioExplorer/TQ7 to Brain-Trainer for BioEra (386 KB)
Designs List_Brain-Trainer (2.51 MB)
Getting Started with EEG Brain Training – How to start out after setup is complete
Whole-Brain Training Plan (1.3 MB)

Setup step-by-step

Download Product Files

BioExplorer setup
Brain-Trainer for BioEra setup

Brain-Trainer product setup

Trainer’s Q registration

BxShadow – BioExplorer (optional)

NorthStar Videos (optional)

Itallis Product Setup (optional)

Enable device
Brain-Trainer for BioEra
BioExplorer – Optima+
BioExplorer – PN Wiz

Dual Monitors (optional)

Brain-Training Process

Whole-Brain Training Plan

About the Whole-Brain Training Plan
Understanding Your Whole-Brain Training Plan
Protocol Settings Guide for Brain-Trainer for BioEra training


Alpha/Theta Troubleshooting – BioExplorer

Assessment – Brain-Trainer for BioEra
Assessment Step-by-step – BioExplorer

BAL4C RH Bipolar – BioExplorer + Electro-Cap
BAL4C RH Bipolar Troubleshooting

HEG brain blood flow training Introduction
HEG LIFE Instructions for Optima+ – BioExplorer
HEG LIFE Instructions for Q-wiz – BioExplorer
HEG LIFE Troubleshooting – BioExplorer

Practice EEG Session – Practice getting a signal and see how your brain can affect the feedback.
Signal Quality

SMR Training

Feedback Options

BioPLAY Games

Adobe Flash player FIX
BioPLAY games Purchase
BioPLAY Games Manual (1.9 MB)
BioPLAY Games List
BioPLAY Games – Pete’s discussion
BioPLAY Games Technical support
Itallis product setup (BioPLAY games and designs)

BxShadow (BioExplorer only)

BxShadow Purchase
BxShadow for BioExplorer setup & use (optional)
BxShadow 30 day trial (1.3 MB)
BxShadow User Guide (1.01 MB)
BxShadow Troubleshooting

NeuroPuzzles (Discontinued)

NeuroPuzzles Manual


Arcade Games – Use with shadow feedback
Dual Monitors – Extend display
NorthStar Videos by George Martin
NorthStar Videos setup
Somatic Vision Games- Pete’s discussion (BioExplorer)
Videos – Fractal animations 1 Eric Bigas How to
Videos – Fractal animations 2 The Ultimate Fractal Video Project
Videos – Fractal animations 3
Wildlife Sounds Catalogue

Research Articles

Click to see Research Articles page.


Brain-Trainer for BioEra

software overview
Software overview


online manual


Intro course


protocol guide
Protocol settings guide


conversion table for training plan
Conversion BioEx to BT4BE


Conversion Early to Current BT4BE



BioExplorer setup
How-To & Support
BioExplorer Troubleshooting
BioExplorer Version – Latest version, your version
DScaler MPEG decoder filters — 64 bit (665 KB)
DScaler MPEG decoder filters — 32 bit (677 KB)
DivX codec pack (976 KB) (If DVD does not work in Windows 8)
Compatibility mode for Windows 7 Windows 10 users can use Compatibility mode for Windows 7 to play DVDs in BioExplorer
MIDI synthesizer option Some users have no MIDI sounds and find Microsoft GS Wavetable Synth is missing.

TQ Trainer’s Q

Trainer’s Q registration
TQ7 Trainer’s Q  How-To & Support
TQ7 Trainer’s Q Troubleshooting

TQ7 Assessment gathering by system:

Brain-Trainer for BioEra
Optima+ with Electro-Cap (PDF)
Optima+ with TC26 cap or electrodes (PDF)
Optima 2 with TC26 cap or electrodes (PDF)
PhysioAmp GP-8e with TC26 cap or electrodes (PDF)
Q-wiz with Electro-Cap (PDF)
Q-wiz with TC26 cap or electrodes (PDF)
Optima+ with Electro-Cap
Q-wiz with Electro-Cap
Step-by-step assessment with video clips
TQ7 Complete Guide Gathering and processing – all systems (2.71 MB)
TQ7 Guia Completo – Portugues (2.71 MB)
TQ7 Guía Completa – Español (2.71 MB)
TQ7 Guida Completa – Italiano (2.71 MB)
Trainer’s Q – Brain Pattern Findings (719 KB)
Sample Assessment 1
Sample Assessment 2


Tech Sheet by BFE – Specifications for ProComp Infiniti or ProComp 2 encoders with the TLC (TQ) Suite
TLC (TQ) Suite for Infiniti


Antivirus – Find out about your program
COM Port number – To connect device in BioExplorer
Disable USB Power Management (optional for performance)
Downloading blocked (Chrome)
Exclusion for antivirus (file missing/removed)
Microsoft Office version – Excel 32 bit is required for TQ7
Regional and Language Options
System Information – About your computer
System Refresh
Windows 10 updates – Turn off



Electro-Cap Use and Care
Electro-Cap Troubleshooting

Neurobit Optima

Neurobit Runtime – Download the latest driver version
Firmware Update – Optima+ 4 & Optima+ 2 & Optima 2 (recent release)
FTDI driver
Optima+ 4 USB Enable device – BioExplorer
Optima 2 USB Enable device – BioExplorer
Optima Technical support
Optima+ Troubleshooting

nIR HEG Headset

nIR HEG Headset Troubleshooting


Peanut Driver (1.3 MB)
Peanut Firmware Update- beta (1.3 MB)

PhysioAmp GP-8e

2-channel Connection (PDF)

Pocket Neurobics Devices

PN executable driver file (1.2 MB) for Q-wiz, X-wiz, U-wiz, Pendant, Pocket
PN driver manual installation directions for stubborn drivers
Pendant Troubleshooting
Q-wiz Enable device – BioExplorer
Wiz Technical support
Wiz Troubleshooting
Firmware update – Q-wiz, X-wiz.
Impedance and/or offset monitoring – Add to designs
User Guide: Brain-Trainer Wiz User Guide (1.94 MB)
User Guide: Wiz by Pocket Neurobics

TC26 Trainer’s Cap

TC26 Trainer’s Cap – Saline EEG Cap How to
TC26 (first release)


— Resource Links —


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