Sync Errors in the software

Sync error relates to communication between the amplifier and either its dongle or the computer. BE expects 256 bits of data each second to be coming through the dongle. When something less than that comes, BE warns you that something is interfering with the synchronization of the communication.

Most commonly this is the trainer or the client. The Pendant and dongle should be able to “see” each other directly. When you lean between them or put an arm between them to point something out on the screen, it’s not uncommon for that to interfere and cause sync error to blink on. If you place the Pendant on the client’s shirt collar or shoulder on the same side of him/her that the dongle is on–and maybe you sit on the other side–that should minimize these errors. If you place the pendant behind the client, blocked by the body, or with the desk, etc. interfering with its line of sight, there’s greater chance of sync errors.

When sync errors get serious enough to last for several seconds, even slowing down or stopping the display in BE, something else is probably wrong. Most common in my experience (but remember I often do workshops with 6 or 7 devices in the same room running at the same time) is another device/dongle combination competing.