Window not visible (e.g. Wiz window) Sometimes a window on the computer will be open but cannot be seen on the screen. This can happen after using dual monitors or it can be unexplained. Hold the Alt key and press Tab until the window is highlighted. Then release.

Minimum: – Operation system: Windows 10 or 11 64bits; – Intel core i5 – 8th Generation*; – Ram Memory 8GB; – 240GB Solid state drive SSD with optional Hard drive 1TB; – 3 USB ports (1 for dongle; 1 for amplifier; 1 backup/extra); – Powered USB HUB for more devices (keyboard, mouse, gamepad); – Nvidia […]

Regional and Language Options In the Control panel, choose Regional and Language Options/Region and Language (where you can set the format of the number display). When this is open, you will probably see that the computer is not set to US English. At the bottom of the page see the button for Additional Settings or […]

Download Troubleshooting If downloading process is blocked, you may need to turn off your antivirus temporarily. Save the file, then turn on your antivirus program. Then you can scan the file for you peace of mind. Chrome, unable to download exe files from Brain-Trainer – 1. In the top-right corner of the browser window, click […]

Instructions for turning off updates are below. Some users have found their computers have updated even after completing this. Try this instead: Click here Disable automatic updates using Administrative Tools Search and select: Administrative Tools Select: Services Or you can go to Control Panel > Administrative Tools > Services Scroll down to select: Windows Update […]

Find out what Windows build version you are running. 1. In search type: run and open the Run application. 2. Type: winver and enter and a window should open to show what version your are running.    

Microsoft Office Version Our legacy assessment software TQ7 is based on Microsoft Office Excel. For brain-Trainers still using this, use Microsoft Office 32 bit, even with a Windows 64 bit machine. When troubleshooting problems with Excel we need to know what version of Office you have. Find out what version you have Office 2016 Open […]

Disable USB Power Management A Windows power saving feature can shut off USB ports that are used intermittently. You can disable that setting now to prevent issues. Or you can come back later if you find you have COM port connection problems. If you are having trouble with USB connection, it is possible that the […]

Add Exclusion to Antivirus Program Antivirus programs sometimes mistakenly identify a file as having a virus/trojan. We recommend that you add the directory Documents \ Brain-Trainer as an exclusion in your antivirus program. The button below links to Microsoft Support’s instructions on adding an exclusion. Other antivirus programs will have varying instructions. Add an exclusion […]

7-zip opens .zip or .7z files. If you do not have an installer to extract your .zip files, download 7-zip. Get 7-zip free extractor 1. Go to 7-zip.org 2. Download 64 bit version 3. Run setup file to install See it in action: Extract files using 7-zip 1) Open Downloads folder 2) Select and Right-click […]