Antivirus programs sometimes mistakenly identify a file as having a virus/trojan. We recommend that you add the directory DocumentsBrain-Trainer as an exclusion in your antivirus program. The button below links to Microsoft Support’s instructions on adding an exclusion. Other antivirus programs will have varying instructions.
The following are alternative instructions for Windows Defender.
1. Type “Windows Defender settings” into your computer search bar
2. Then click on the gray button that says Open Windows Defender Security Center.
3. Click on Virus and Threat Protection | Virus and Threat protection settings and scroll down to Exclusions and click Add or Remove Exclusions
4. Click Add an Exclusion and choose the folder you want to exlcude.
TQ7: C drive Documents\Brain-Trainer
Brain-Trainer for BioEra: C:\Brain-Trainer for BioEra and C:\Brain-Trainer
or
BioExplorer: C:\Program Files (x86)\BioExplorer
Designs: C drive Documents\BioExplorer\Designs
If you have placed your files in different directories, simply add the folder where the files exist.
You may need to run the program setup (e.g. TQ7, BioExplorer) again from your downloads folder or even download it again if the file has already been removed from your system.