Audio files do not play (BioExplorer) Check to see if audio files are loaded and available. If not, load them yourself and save the design. Select Tools | Volumes, double-click on “Chants” audio player If using .mp3 files, replace them with .wav files. Design fails to open/BioExplorer crashes when opening A/T design (BioExplorer) On another […]

Not connected For old Pendants select as device PN Pendant EEG (even when using Pendant HEG). Unplug the dongle and reconnect. Dongle should blink same number of times as Pendant. If not, change channel on Pendant so they match.

Your setup file should already be saved to your computer and extracted (unzipped). Double-click on the BxShadow .msi setup file. Advance through the setup wizard until complete. You should find an icon shortcut on your desktop to launch the BxShadow application. BxShadow User Guide (1.01 MB)

Check that you have connected your Wiz to your computer using the USB cable. Not Connected Try the following: In BioExplorer, remove device and re-add it. BioExplorer | Devices, highlight “PN Wiz” and Remove. Click Add and select “PN Wiz”. Select COM port number. Disconnect and and reinsert Wiz USB cable if not yet connected. […]

Blank screen, no control panel or landscape Solution: Run latest LIFE setup file Open design from DocumentsBioExplorerDesigns See Loading flash files: Flash storage message Solution:  Change flash storage settings Failed to create Flash Player. Macromedia Flash version … must be installed. Close BioExplorer. Follow instructions on restoring flash. Open BioExplorer again. Flash files not fully […]

If you suspect the trouble you are having is with your Q-wiz, there are a couple tests you can do. For EEG:  1) No sensors – test tone; 2) Sensors in conductant- flat line. EEG testing   HEG testing               

1. Connect amplifier to computer Connect your amplifier cable into your amplifier and then to the computer’s USB port. 1. Open BioExplorer USB dongle key must be plugged in. 2. Resize BioExplorer window For quick access to PN Wiz window behind it Open Training design “BAL4C RH Bipolar” 1. Fill syringe with gel Preparing to […]

Handle the nIR HEG headset with care. Bending the band or putting undue strain while handling it can damage the board inside. Unfasten the velcro band when putting it on to avoid additional stress. Store the headset without bending, ideally slightly curved, almost flat. Issues Below are some possible issues one may experience with the […]

1. Detach Instruments Window Click Instruments from the menu bar Click Detach in the Instruments menu 2. Click on the window and drag it to the second monitor.   Detach Instruments Window video:

Install 1) Download BioExplorer setup file. Download the file for the dongle key that you have (purple/blue or green). Save to your Downloads folder. Blue/purple 1″ dongle (HASP)    Green dongle      Windows 7 1 1/2″ dongle (HASP) 2) Uninstall previous versions. If you have version of BioExplorer installed, please uninstall it. Otherwise, continue to installation. […]